Complaint
HL-2026-04816
Repeated missing gift cards on route 42
Complaint text
Received Nov 4, 11:46 AM via Web form · Facility Chicago P&DC · ZIP 60607
For the past six weeks I have mailed weekly cards to my nephew that included gift cards. None have arrived. The pattern is consistent and only affects mail on route 42 out of the local station. I would like an inquiry into the carrier and any handlers on that route.
AI summary
Generated from the complaint narrative.
Customer reports a pattern of missing greeting cards containing gift cards over 6 weeks on the same delivery route.
Similar prior complaints
Matched by program area and narrative similarity.
HL-2026-04801
Repeated missing gift cards on route 42HL-2026-04802
Employee observed opening priority parcelsHL-2026-04817
Employee observed opening priority parcels AI classification
Suggested by the intake model.
Suggested area
Internal Mail Theft
Confidence94%
Priority score53
Assignment
Assigned analyst
S. Patel
Channel
Web form
Facility
Chicago P&DC
ZIP
60607