Complaint
HL-2026-04831
Repeated missing gift cards on route 42
Complaint text
Received Dec 6, 11:02 AM via Web form · Facility Seattle NDC · ZIP 98168
For the past six weeks I have mailed weekly cards to my nephew that included gift cards. None have arrived. The pattern is consistent and only affects mail on route 42 out of the local station. I would like an inquiry into the carrier and any handlers on that route.
AI summary
Generated from the complaint narrative.
Customer reports a pattern of missing greeting cards containing gift cards over 6 weeks on the same delivery route.
Similar prior complaints
Matched by program area and narrative similarity.
HL-2026-04801
Repeated missing gift cards on route 42HL-2026-04802
Employee observed opening priority parcelsHL-2026-04816
Repeated missing gift cards on route 42 AI classification
Suggested by the intake model.
Suggested area
Internal Mail Theft
Confidence89%
Priority score85
Assignment
Assigned analyst
Unassigned
Channel
Web form
Facility
Seattle NDC
ZIP
98168